Frequently asked questions

How do I book?


Go to the BOOK ONLINE page. Start by selecting how many dogs you are bringing and how long you wish to book the field for, either half an hour or an hour. Then choose the day and time and you would like to visit. Only available time slots will be shown on the calendar. A summary of the date and time you have selected will appear in the box on the right hand side. To proceed click on “Next”. You will then need to complete a very short questionnaire giving some details about yourself. (This is purely for our own records and will not be passed on to any third parties). Once completed click on the “Pay Now” button in the box on the right hand side where you will be directed to paypal to purchase the time slot. Once this procedure has been completed your booking will be confirmed and you will also receive a confirmation email. (If you do not receive your confirmation email please check your spam box before contacting us).




Can I reschedule my booking?


Yes! To amend a booking you can amend up to 12 hours prior to your booking slot Go to the BOOK ONLINE page Click on login Sign in using your login details If you haven’t previously signed/logged in do the following: On the bottom on the left it says ‘don’t have an account? Sign Up Click sign up The screen refreshes Fill in the email Password Retype password Click go You will now see the book now page and the top right it says hello| sign out On the screen under my account click appointments You will then see any bookings you have made Click on the booking you would like to amend or cancel You will then see a clock symbol appear to the right To amend the booking click the clock It will then display the calendar Select your new chosen date and time Click next The booking has now been amended




Can I I cancel my booking?


No we cannot accept cancellations but you can amend your booking up to 12 hours prior to your booked time slot. See the above question if you need help with how to amend your booking.




How do I reschedule my booking?


To amend a booking you can amend up to 6 hours prior to your booking slot

Go to the book now page

Click on login

Sign in using your login details

If you haven’t previously signed/logged in do the following:

On the bottom on the left it says ‘don’t have an account? Sign Up

Click sign up

The screen refreshes

Fill in the email

Password

Retype password

Click go

You will now see the book now page and the top right it says hello| sign out

On the screen under my account click appointments

You will then see any bookings you have made

Click on the booking you would like to amend or cancel

You will then see a clock and a bin symbol appear

To amend the booking click the clock

It will then display the calendar

Select your chosen date and time

Click next

The booking has now been amended




How do I see my bookings?


Create a login to view and amend bookings

Go to the BOOK ONLINE page

Click on the login button

On the bottom on the left it says ‘don’t have an account? Sign Up

Click sign up

The screen refreshes

Fill in the email

Password

Retype password

Click go

You will now see the book now page and the top right it says hello| sign out

Click hello

You will see your account

Under here you will see appointments | my info

If you click appointments it will list any bookings you have made

If you click on My info this will allow you to fill in your name email and phone number

Dont forget to save this information

Press the save button




Can I book more than one time slot at a time?


Unfortunately at the moment you can only book one time slot per transaction but if we get the facility to be able to change this it is something we would like to do.




Do I need to bring my own water?


Yes, please bring your own water to prevent cross-contamination.